1. SCOPE
This Payout Policy describes how, when, and on what conditions The Turbo
Yachts ("we", "us") pays Boat Owners and Captains (collectively
"Owners") for trips booked through the Platform. It is part of, and
incorporated by reference into, our Terms of Service.
This policy applies to Owners only. Customers do not receive payouts;
amounts owed to Customers (refunds, deposit releases) are governed by
the Refund Policy.
2. KEY DEFINITIONS
Booking Value Total amount paid by the Customer at booking
(base + add-ons + captain fee + cleaning fee +
taxes), excluding the security deposit hold.
Post-Trip Charges Amounts charged to the Customer after the trip
for fuel, damage, overtime, or similar items,
per the Refund Policy and Section 7 of the Terms.
Gross Settled Amount Booking Value, plus any security deposit amount
captured, plus any Post-Trip Charges collected,
minus any refund issued to the Customer for that
booking.
Service Fee The commission Turbo Yachts retains from each
booking. Current rate: 15% of the Gross Settled
Amount (subject to change with notice). The rate
in force when the payout is calculated is
snapshotted onto the payout record, so a later
change to the rate does not alter payouts that
have already been calculated.
Eligible Payout Gross Settled Amount minus the Service Fee.
3. PAYOUT ACCOUNT SETUP
3.1 To receive payouts, Owners must complete payout onboarding with
our payment processor (Stripe) and provide:
- Legal name or registered business name
- Tax identification (where required)
- A bank account, debit card, or other supported payout method
- Proof of identity and any other documents required for
anti-money-laundering and know-your-customer compliance
3.2 Payouts are made to the verified account on file at the time of
payout. Owners are responsible for keeping payout details
current. We are not liable for failed payouts caused by stale
account information.
4. WHEN PAYOUTS ARE RELEASED
4.1 Payout-eligibility events occur after a trip enters the
COMPLETED state, which happens when:
(a) the trip ends and no Post-Trip Charges are submitted
within the submission window; OR
(b) Post-Trip Charges are submitted and the Customer's 24-hour
dispute window closes without dispute; OR
(c) Post-Trip Charges are submitted, disputed, and resolved by
our Administrators; AND
(d) all card captures or shortfall charges have cleared
successfully (no Stripe authorization decline, no
chargeback pending).
4.2 Payouts are calculated and transferred per booking, not batched.
The transfer to the Owner's connected payout account is initiated
as soon as the booking reaches the COMPLETED state described in
Section 4.1. The time at which the funds reach the Owner's bank
account is then set by the payout schedule of our payment
processor (Stripe) and by the Owner's bank, and is typically 2 to
7 business days from initiation.
4.3 If an Owner has not finished payout onboarding (Section 3.1) when
a booking completes, the payout is recorded as PENDING and is
transferred automatically once the Owner's payout account becomes
active. Our payment processor may apply its own initial hold to
first payouts on a new account.
4.4 Payouts, their status, and the amounts making them up are shown
in the Owner dashboard.
5. PAYOUT CALCULATION (WORKED EXAMPLE)
Customer paid at booking USD 1,000.00
(incl. USD 800 trip + USD 100 captain fee +
USD 100 cleaning fee)
Post-Trip Charges (e.g. fuel) + USD 50.00
captured from deposit hold
Refund issued to Customer - USD 0.00
----------------------------------------------
Gross Settled Amount = USD 1,050.00
Service Fee (15%) - USD 157.50
----------------------------------------------
Eligible Payout to Owner = USD 892.50
These numbers are illustrative. The Service Fee is applied to the whole
Gross Settled Amount, including any Post-Trip Charges collected, and
payment-processor fees are borne by Turbo Yachts out of its Service Fee
rather than deducted separately from the Owner. Actual percentages and
fees are those shown on the booking and on the payout record.
6. POST-TRIP CHARGES AND THEIR EFFECT ON PAYOUTS
6.1 The Owner has 48 hours after trip end to submit Post-Trip
Charges, supported by reasonable proof (photos, invoices,
meter readings). Charges submitted after the window are not
eligible for capture from the deposit hold and may be denied.
6.2 If the Customer does not dispute within 24 hours, the charges
are deemed accepted and captured from the deposit hold (and, if
the deposit is insufficient, charged off-session to the
Customer's card, with 3-D Secure / SCA where required).
6.3 If the Customer disputes within 24 hours, the booking enters
admin review. Our Administrators may approve in full, approve
in part, or deny the charges. The admin decision is final for
payout purposes.
6.4 If a Post-Trip Charge shortfall cannot be collected (off-session
charge declined and the Customer fails to update payment), the
Owner's Eligible Payout for that booking will be reduced by the
uncollected amount.
7. REFUNDS, CANCELLATIONS, AND NO-SHOWS
7.1 If a booking is cancelled before trip start under the
Cancellation Policy snapshotted on the booking, the Customer is
refunded per the Refund Policy and the Owner does not receive a
payout for the cancelled portion.
7.2 If a booking qualifies as a Customer no-show (Customer fails to
appear, share OTP, or be ready beyond the grace period defined
in the Refund Policy), the Owner receives the no-show share
stated in the Refund Policy, less the Service Fee.
7.3 If a trip is cancelled by the Owner / Captain (other than for
documented safety, weather, or force majeure reasons), the
Owner is not eligible for a payout for that trip. Repeated
Owner-initiated cancellations may result in suspension and
forfeiture of pending payouts.
8. HOLDS, REVERSALS, AND CHARGEBACKS
8.1 We may hold or delay a payout if:
(a) the trip is under dispute review;
(b) a Customer chargeback has been initiated with the card
network;
(c) we have reasonable grounds to suspect fraud, identity
misuse, or violation of these Terms;
(d) we are required to do so by law or by our payment
processor.
8.2 If a chargeback is initiated against a payment for which the
Owner has already been paid out, we may debit the corresponding
amount from future payouts or invoice the Owner for repayment.
8.3 We will share the outcome of any chargeback review and, where
we win the chargeback, restore the held amount to the next
payout cycle.
9. TAXES (U.S. OWNERS)
9.1 Owners are solely responsible for determining and reporting any
taxes - including U.S. federal income tax, state and local
income tax, self-employment tax, state and local sales/use tax,
and any port, harbor, or marina dues - that may apply to
amounts they receive through the Platform.
9.2 To enable U.S. tax reporting, Owners must provide a valid Form
W-9 (or, for a foreign Owner permitted to operate under
applicable maritime law, Form W-8) and a U.S. taxpayer
identification number (SSN, ITIN, or EIN). The Platform, or
its payment processor (Stripe), will issue Form 1099-K (or
other applicable IRS information returns) when the reporting
thresholds set by the Internal Revenue Service are met.
9.3 Where the Internal Revenue Service or applicable law requires
us or our payment processor to withhold tax at source (for
example, backup withholding for missing or incorrect TIN), we
or the processor will do so and reduce the payout accordingly.
9.4 We do not provide tax advice. Consult a qualified U.S. tax
professional for your specific situation.
10. CURRENCY
10.1 The Platform accepts payments and disburses payouts in U.S.
Dollars (USD) only.
11. MINIMUM PAYOUT THRESHOLD
11.1 We do not apply a minimum payout threshold. Every completed
booking generates its own payout, whatever the amount. Our
payment processor may apply its own minimum transfer amount or
payout schedule to your account.
12. STATEMENTS, RECEIPTS, AND DISPUTES
12.1 Owners can view all bookings, fees, deductions, and payouts in
the Owner dashboard.
12.2 If you believe a payout is incorrect, you must notify us within
[60] days of the payout date. Claims raised after that period
may not be eligible for reconciliation.
12.3 To raise a payout dispute, email info@theturboyachts.com
with the booking ID and details of the discrepancy.
13. CHANGES TO THIS POLICY
We may update this Payout Policy from time to time. Material changes
to commission, payout cadence, or fees will be communicated to
affected Owners at least [30] days before they take effect. Continued
use of the Platform after the effective date is acceptance.
14. CONTACT
Entity: Turbo Yachts
Email: info@theturboyachts.com
Support: info@theturboyachts.com
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Legal
Payout Policy
How, when, and on what conditions Turbo Yachts pays Boat Owners and Captains for trips booked through the Platform.
Last updatedJuly 29, 2026
EffectiveJuly 29, 2026
Questions about this policy? Contact us at support@theturboyachts.com