Shipping & Service Delivery Policy

1. WHAT THIS POLICY COVERS Turbo Yachts is an online marketplace for boat charter services ("Charter Services"). We do not ship physical products. This policy explains how Charter Services and related digital items are "delivered" to you, and on what timelines. Where this policy refers to "delivery", "shipping", or "shipped", we mean the equivalent service-delivery event for a digital marketplace - not the dispatch of physical goods. 2. DELIVERY OF CHARTER SERVICES 2.1 Where Charter Services are delivered Charter Services are delivered at the pickup location specified on the booking (typically a marina or pier). The exact pickup point, along with the meeting instructions, is shown on the booking detail page and shared with both Customer and Captain through the Platform. 2.2 When Charter Services are delivered Charter Services are delivered on the date, at the time, and for the duration shown on the confirmed booking. The trip begins when the Customer shares the trip-day OTP with the Captain and the Captain marks the trip as started in the app. 2.3 OTP and trip-start grace period The Platform issues a one-time passcode (OTP) to the Customer shortly before the scheduled start time. The Captain has a grace period of up to 30 minutes past the scheduled start time to wait for the Customer at the pickup point. The OTP expires at the end of that period. After the grace period, the booking may be treated as a no-show under the Refund Policy. 2.4 Live trip status During the trip, the Platform delivers live status and (with the Captain's location sharing) the vessel's GPS position to the Customer and to anyone with a valid trip share link, up until the trip ends. 3. DELIVERY OF DIGITAL CONFIRMATIONS 3.1 Booking confirmation Once a booking is paid for and confirmed (instantly for Instant Book boats, or after Owner acceptance for On Request boats), we deliver a booking confirmation: - in-app, immediately, in the bookings list and detail page; - by email, typically within a few minutes of confirmation, to the email on your account. 3.2 Receipts and invoices Receipts and tax invoices for amounts charged (booking payment, captured Post-Trip Charges, off-session shortfall charges) are delivered: - in-app, on the booking detail page, immediately; - by email, typically within a few minutes of the corresponding charge. 3.3 Trip-day notifications Notifications for OTP issuance, trip start, trip share links, Post-Trip Charges submission, dispute windows, and settlement outcomes are delivered through in-app notifications and email in real time. 3.4 Reminders We may send reminder emails or push notifications in advance of a trip and at key points in the trip lifecycle. 4. CUT-OFF TIMES AND BOOKING WINDOWS 4.1 Minimum booking notice All bookings, whether Instant Book or On Request, must be made at least 4 hours before the desired trip start time. Listings may set a longer cut-off, which is shown on the listing. 4.2 Instant Book boats Bookings on Instant Book boats are confirmed as soon as payment is authorized. Payment must be completed within 15 minutes of starting the booking, or the booking expires and the slot is released. 4.3 On Request boats Bookings on On Request boats require Owner acceptance. Owners are expected to respond within 24 hours, or within the response window shown on the listing. If the Owner does not respond in time, the request expires and any payment authorization is released. 4.4 Security deposit hold Where a booking carries a refundable security deposit, the authorization hold is placed on the Customer's card approximately 24 hours before the trip start time, or immediately at confirmation for bookings made inside that window. 4.5 Last-minute bookings Last-minute bookings (close to the 4-hour minimum notice) may have reduced availability, no refund window under the Cancellation Policy, and limited support response times. 5. GEOGRAPHIC AVAILABILITY 5.1 Charter Services are available only in the locations where participating Owners operate. The set of available locations is shown in the Platform. 5.2 We do not deliver Charter Services to embargoed countries or to any location where doing so would violate applicable law, sanctions, or maritime regulations. 6. WEATHER AND SAFETY 6.1 The Captain may delay, shorten, divert, or cancel the delivery of Charter Services for safety, weather, mechanical, regulatory, or force majeure reasons. 6.2 Where this affects delivery, the Refund Policy describes whether and how much money is refunded. 7. WHAT TO DO IF A SERVICE IS NOT DELIVERED 7.1 No OTP received If you have not received your trip-day OTP by the scheduled start time, check your spam folder, refresh the app, and contact info@theturboyachts.com immediately. The OTP expires 30 minutes after the scheduled start time. 7.2 Captain has not arrived If the Captain has not arrived at the pickup point within the grace period, contact the Captain through the in-app chat and, if there is no response, contact info@theturboyachts.com. 7.3 Booking confirmation not received If you completed payment but did not receive an in-app or email confirmation within 30 minutes, contact us with your payment reference. Your card statement is also a record of the transaction. 8. DELIVERY OF PHYSICAL GOODS (NOT CURRENTLY OFFERED) We do not currently sell or ship physical goods through the Platform. If we later offer branded merchandise, gift cards, or other tangible items, this policy will be expanded to describe: - dispatch timelines - shipping carriers - tracking - delivery estimates by region - duties and taxes - lost or damaged packages Until then, no such shipments are made. 9. CONTACT Entity: Turbo Yachts Support: info@theturboyachts.com See also: Terms of Service, Refund Policy, Return Policy.