Return Policy

1. WHAT THIS POLICY COVERS Turbo Yachts is an online marketplace for yacht charter services. We do not sell physical goods. Once a yacht charter trip has been delivered (the trip has been started and completed as booked), it is a consumed service and cannot be "returned" in the way that a physical product can. This Return Policy explains: (a) why charter services are non-returnable; (b) what to do if you are not satisfied with a completed trip; (c) the limited circumstances in which money is refunded, and where to find them. 2. CHARTER SERVICES ARE NON-RETURNABLE A yacht charter is a perishable, time-bound service. Once the trip window has passed - whether the trip was taken, partly taken, or not taken because of a no-show - the service cannot be re-stocked or re-sold to someone else. For that reason, charter trips are not eligible for "return" in any e-commerce sense. This does NOT mean you have no recourse. The Refund Policy explains when and how you can receive money back, including: - cancellations before the trip start time (refund tiers depend on the Cancellation Policy snapshotted on your booking - FLEXIBLE, MODERATE, or STRICT); - cancellations by the Owner or Captain; - cancellations for safety, weather, or force majeure; - early termination of an already-started trip for safety reasons (pro-rata refund); - admin-resolved disputes about post-trip charges. Please review the Refund Policy for the full mechanics, time windows, and processing times. 3. POST-TRIP DISSATISFACTION If you completed a trip but were dissatisfied with the experience, the appropriate channels are: 3.1 Leave a review. After a trip is completed both Customer and Owner have a window to leave honest, lawful reviews of each other. Reviews are an important part of how the marketplace self-corrects. 3.2 Contact support. Email info@theturboyachts.com within [14] days of the trip end date, with the booking ID and a description of what went wrong. We will review and, in clear-cut cases of misrepresentation by the Owner (for example, the vessel delivered was materially different from the listing), we may issue a partial or full refund as a goodwill gesture. Goodwill refunds are at our reasonable discretion and are not promised. 4. POST-TRIP CHARGES (FUEL, DAMAGE, OVERTIME) If, after a trip, the Captain submits Post-Trip Charges that you believe are incorrect, you have a 24-hour window to dispute them through the Platform. Disputed charges are reviewed by our Administrators. The mechanics are described in detail in the Refund Policy. 5. NO RETURN OF DOWNLOADABLE, DIGITAL, OR PERSONALIZED ITEMS To the extent any downloadable content (trip share links, receipts, itineraries, invoices) or personalized content (custom add-ons prepared for your trip) is provided, it is non-returnable and non-refundable once delivered or prepared. 6. PHYSICAL GOODS (IF AND WHEN OFFERED) We do not currently sell physical goods through the Platform. If we later offer branded merchandise, gift cards, or other tangible items, this section will be expanded to describe how those goods can be returned. Until then, no such returns are accepted because none have been sold. 7. CONTACT Entity: Turbo Yachts Support: info@theturboyachts.com Refunds: info@theturboyachts.com See also: Refund Policy, Terms of Service.